For a long time, government offices have been associated with long queues and slow services. In fact, people often have to clear their entire afternoon just to receive services, and it can get frustrating. Government services are like a vicious cycle of unending processes, and web-based appointment systems can help agencies streamline processes and simplify business operations. Welcome to the ultimate guide to online appointment scheduling software for government offices. In general, solving appointment-scheduling problem includes simulation and analytical method. The proposed approach allows hospital to take as a reference to further improve the appointment scheduling system. In this paper, appointment scheduling optimization model with C# software. The performance of the appointment scheduling optimization model is examined in difference case scenario and performance improvement is realized